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Use this section of the website to access information about your students' loans, including enrollment and disbursement information.
 
 
Borrower Hotline :
1-888-538-7378
FirstFocus
Welcome financial institutions! This website is devoted specifically to assisting you with your needs regarding student loans serviced by Firstmark Services. Using FirstFocus you can review your students' existing loans and send updates or messages directly to the School Originations area at Firstmark Services.

Demographic Info
Review borrower and co-borrowers' demographics to ensure the most up to date information is provided.
 
Loan Info
Review the borrower's loan details, including loan status, balance and payment information.
 
Disbursement Info
Obtain information regarding disbursements and request cancellations or changes.

 
Payment History
View information about the student's most recent payments, including a listing of how interest was paid. 
 
Responsible Parties
Review each loan to identify the legally responsible parties.


 
Pending Apps
Obtain information on the borrower's pending applications, including grade level, loan period and requested amount. 
Total SELF Debt
Obtain information on the student's Total SELF Debt.


 
Financial FAQ
Click here to view financial specific FAQ.

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